Refund & Cancellation Policy

Last updated 1 November 2026

This policy covers payments for PropCollabs plans. PropCollabs only charges members for using the software; we never take payments for property, so there is nothing else to refund.

Cancelling

• Plans are paid in advance for 1 month or 12 months and do not renew automatically. No money is ever taken without you paying yourself.
• To cancel, simply do not renew. Your plan stays active until the end of the period you paid for, then your account goes back to the free plan.
• Nothing is deleted when a plan ends: your listings and leads stay, and you can renew at any time.

Refunds

• Once a plan has started, the payment for that period is not refunded, including for unused days.
• You will get a full refund if:
  • you were charged twice for the same plan, or
  • money was taken but your plan was not switched on and we cannot fix it within 2 working days.
• If a payment fails but money left your account, your bank or the payment gateway usually returns it by itself within 5 to 7 working days.

How to ask for a refund

Email support@propcollabs.com within 7 days of the payment, with your registered mobile number, the date and amount, and the payment or transaction ID. We reply within 2 working days. Approved refunds go back to the same UPI, card or bank account you paid from, within 5 to 7 working days.

Contact

PropCollabs · support@propcollabs.com · Contact page